communication

family needs …

… when their loved one is seriously ill … assure their loved one is receiving high quality care provide appropriate information adequate time to share perspectives and concerns accurate information about prognosis empathic communication and support trust anticipatory grief and bereavement   from Billing’s End of Life Family Meeting Part I: Indications, Outcomes, and Family Needs

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in settings of ambivalence and resistance …

… don’t push (“righting reflex”) but reflect … Pollack et. al. discuss how to talk with patients and families when they are resistant to discussing the future or are ambivalent and unable to make a decision. Criteria to know if we have been successful … Letting patients talk as much as clinicians; Keeping question-asking to

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humility … and teamwork … pit crews for patients

Gawande identifies core values for today’s physicians … “Which brings us to the third skill that you must have but haven’t been taught—the ability to implement at scale, the ability to get colleagues along the entire chain of care functioning like pit crews for patients. There is resistance, sometimes vehement resistance, to the efforts that

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it’s not just what the doctor tells me …

… factors that influence decision makers’ perceptions of prognosis … Boyd et al sought to determine what sources of knowledge family members/decision makers use when determining the prognosis of their loved ones. “Less than 2% (3 of 179) of surrogates reported that their beliefs about the patients’ prognoses hinged exclusively on prognostic information provided to

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