communication

When we find ourselves doing things we don’t feel right about …

There are a wealth of resources in the Clinician Wellbeing chapter in the ACP Covid Physician’s Guide. Of pertinence for many of us right now … as the pandemic continues with little short-term end in sight … are the sections on moral injury and communication. Resource shortages are frequently at the root of this moral […]

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more than policies and procedures …

Curry et. al. demonstrate that an organizational culture of trust and teamwork is the foundation for high performing quality patient care. “ … achieving high performance may require long-term investment and concerted efforts to create an organizational culture that supports full engagement in quality, strong communication and coordination among groups, and the capacity for problem

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the relationship between silence and word …

… two aspects of communication which need to be kept in balance, to alternate and to be integrated with one another if authentic dialogue and deep closeness between people are to be achieved. When word and silence become mutually exclusive, communication breaks down, either because it gives rise to confusion or because, on the contrary,

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anger … blame or need?

“The ability to interact effectively with  angry  patients is a  skill  that is often  learned with  experience and  is extremely useful in both transforming the patients’ reaction into a more creative emotion and  in developing a therapeutic relationship … Almost always, anger will resolve if the patient is given time, respect, clear information and consistency

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