communication

“Through a Time of Darkness … I Found the Solid Point of a Restart” I cannot look at the countless events that happened in the past year but with a great gratitude which moves me to tears. It has, paradoxically, been the toughest year and at the same time the most revolutionary one because of […]

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… It’s been a few years since I added to my ongoing list of “books I wish they’d made me read in school” … Lencioni’s Death by Meeting is a penetrating parable of management culture today.

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“Judgments of others are alienated expressions of our own unmet needs.” Marshall Rosenberg in Nonviolent Communication: A Language of Life … discussed at pp. 52-61 a related post

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Curry et. al. demonstrate that an organizational culture of trust and teamwork is the foundation for high performing quality patient care. “ … achieving high performance may require long-term investment and concerted efforts to create an organizational culture that supports full engagement in quality, strong communication and coordination among groups, and the capacity for problem […]

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… two aspects of communication which need to be kept in balance, to alternate and to be integrated with one another if authentic dialogue and deep closeness between people are to be achieved. When word and silence become mutually exclusive, communication breaks down, either because it gives rise to confusion or because, on the contrary, […]

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“The ability to interact effectively with  angry  patients is a  skill  that is often  learned with  experience and  is extremely useful in both transforming the patients’ reaction into a more creative emotion and  in developing a therapeutic relationship … Almost always, anger will resolve if the patient is given time, respect, clear information and consistency […]

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NYT’s As Doctors Use More Devices, Potential for Distraction Grows a related post …

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Dan Sulmasy OFM MD PhD nicely summarizes the use of advance directives … “With so many possible treatments, studies now demonstrate that approximately 90 percent of hospitalized patients die after a decision to forgo a procedure that could have been tried. One of the burdens of contemporary medical technology accompanying its many benefits is the […]

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“Not every patient can be saved, but his illness may be eased by the way the doctor responds to him – and in responding to him, the doctor may save himself. But first he must become a student again; he has to dissect the cadaver of his professional persona; he must see that his silence […]

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… the third section of Billings’ family meetings in the ICU setting. Do not feel you need to identify every management option. We do not have a responsibility to offer treatment options that will not benefit the patient. Asking, ‘‘What do you want us to do?’’ or ‘‘Do you want us to do everything?’’ requires the family to […]

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